Reviews & reputation
More genuine Google reviews, without awkward asking
Socialcave sets up automatic Google review requests sent by SMS, WhatsApp or email after each job, order or visit, and writes professional replies to your reviews. Every request goes to real customers only, in line with the UK ban on fake reviews. Review management is included in every bundle.
Who it is for
What you get
Any business where customers compare star ratings before they call.
- Automatic review requests after each sale or visit
- QR codes for your counter, receipts and vehicles
- Professional replies to every review within 48 hours
- Alerts for negative reviews so you can respond quickly
- Monthly rating and review-count report
By industry
Reviews & reputation for your trade
Each industry kit tunes this service to how your customers search and buy.
Restaurants & takeaways
“How do I stop paying so much delivery app commission?”
- Delivery apps take a large cut of every order
- Your menu is hard to find on Google outside the apps
Restaurants & takeaways
- Commission-free ordering and table booking
- Menu pages with dishes, allergens and prices
- Google Business Profile with menu and photos
- Weekly reels and offers on Instagram and TikTok
- Loyalty and repeat-order SMS campaigns
Mobile & tech repair
“How do I get more repair bookings?”
- Customers phone round three shops for a price before choosing
- Big chains and franchises outrank you on Google
Mobile & tech repair
- Instant quote tool by brand, model and fault
- Online booking with deposit option
- Model and fault pages ("iPhone 15 screen repair Leeds")
- Review request texted after collection
- Google Business Profile with services and prices
Gyms & fitness
“How do I get more gym members, and keep them?”
- Budget chains undercut you on price
- January sign-ups drop off by March
Gyms & fitness
- Free-trial and 7-day pass landing pages
- Meta ads targeted to your catchment area
- Online memberships, class booking and payments
- Automatic follow-up texts after trial visits
- Transformation and coach content every week
Cabs, minicabs & chauffeurs
“How do I get airport transfer bookings direct?”
- Ride-hailing apps and brokers take the profitable fares
- Customers can't get a price without phoning
Cabs, minicabs & chauffeurs
- Instant fare quote and online booking
- Airport pages: Heathrow, Gatwick, Stansted, Luton, Manchester and more
- Corporate account enquiry page
- Google Ads for airport and long-distance searches
- Reviews collected after every completed journey
FAQ
Reviews & reputation: questions we get asked
Is it legal to ask customers for reviews?
Yes, asking genuine customers for honest reviews is fine. Writing fake reviews, or hiding incentivised ones, is banned under the Digital Markets, Competition and Consumers Act 2024.
Can you remove bad reviews?
Only Google can remove reviews, and only if they break its policies. We help you report policy-breaking reviews and reply professionally to the rest.
Works well with
Related services
Website design
Fast, mobile-first sites built to get you calls, bookings and orders.
Website design
- Up to 5 pages, written for your customers and for search
- Click-to-call, WhatsApp and booking buttons
- Page speed tuned to load in under 2 seconds on 4G
- Structured data so Google and AI assistants understand your business
Timeline: 1–2 weeks
Explore website design →Ecommerce
Shopify or WooCommerce shops with UK payments, delivery and VAT done right.
Ecommerce
- Shopify or WooCommerce, whichever suits your products and budget
- Up to 15 products loaded with SEO titles and descriptions
- Card, Apple Pay, Google Pay and Klarna payments can be linked
- UK delivery zones, click-and-collect and VAT settings
Timeline: 2–5 weeks
Explore ecommerce →Local SEO & Google Business Profile
Get into Google's map pack, with reviews that keep rolling in.
Local SEO & Google Business Profile
- Full Google Business Profile optimisation and weekly posts
- Local service and area pages on your website
- Name, address and phone cleaned up on 40+ UK directories
- Automatic review requests by SMS and WhatsApp
Timeline: First improvements in 4–8 weeks
Explore local seo & google business profile →AI search visibility
Get named when customers ask AI assistants for a recommendation.
AI search visibility
- AI visibility audit across ChatGPT, Gemini, Perplexity and Google AI Overviews
- Schema markup for your business, services, prices and FAQs
- Answer-first rewrites of your key pages
- Question-and-answer content based on real customer questions
Timeline: Measurable change in 3–6 months
Explore ai search visibility →Free, no obligation
Get your Digital Health Check
Tell us where to look. Within 48 hours we send a two-page scorecard showing where you are losing customers online.
- Website speed and mobile score
- Google Business Profile and reviews
- Do AI assistants mention you?
- Three quick wins you can do yourself